Responsible Gaming

On Wicket 17 Responsible Gaming — Limits for Enjoyment In Your Hands

Gaming is for entertainment — that belief is at the heart of Wicket 17. We've built a full set of tools and safeguards to make sure you always stay in control. Learn everything in detail on this page.

Register Log In
Spending Limit Set Your Own Limits
Self-Exclusion Taking a Break Is Easy
Reality Check Time Reminder
24/7 Support Support in Bangla
18+ Age Limit Is Mandatory
5 Protection Tools
24/7 Help Is Always On
Bengali Fully in Bengali
Instant Exclusion Active
Zero Hidden Terms

6 Pillars of Safe Gaming at Wicket 17

You can use these tools at any time — no hassle, no complications

Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately; raising it is possible but only after a 48-hour waiting period.
Self-Exclusion
Need a break for a while? You can exclude yourself from the platform for 7 days, 30 days, 6 months, or permanently. While an exclusion is active, logging in is completely impossible.
Reality Check Notification
Set a reminder every 30 minutes, 1 hour, or 2 hours — it will show how long you've been playing and how much you've won or lost. A simple way to stay aware.
Gaming History & Analytics
Review your gaming patterns over the last 7 days, 30 days, or any period you choose — how many hours you played, how often you deposited, and what your net result was. This is the most effective way to understand your own habits.
Cooling-Off Period
A lighter alternative to self-exclusion — you can put your account on a temporary break for anywhere from 24 hours to 7 days. It's a great way to make the right call in the heat of the moment.
Support & Guidance
If you're feeling concerned about your gaming, Wicket 17's support team is happy to chat with you in Bengali. No judgment — just help. Talk to us via 24/7 live chat.
Table of Contents
01What Is Responsible Gaming 02Recognising the Warning Signs 03Protection Tools 04Steps to Use the Tools 05Check Yourself 06Minor Protection 07Where to Get Help

Want to talk right now? We're ready.

View FAQ
Our Commitment

Wicket 17 wants every user to enjoy gaming happily over the long term. That's why responsible gaming isn't just about following rules for us — it's a genuine expression of care for our users.

01. What Does Responsible Gaming Mean?

Responsible Gaming doesn't mean playing less. It means your gaming always stays within your own choice and means. At Wicket 17, responsible gaming rests on three core principles.

First, Awareness — being aware of how long you're playing, how much BDT you're spending, and how much gaming is affecting your daily life. Secondly, Control — maintaining full control over your own budget and time, and not chasing losses by playing more after a losing session. Third, Balance — gaming is one part of life, not all of it. Maintaining a healthy balance with family, work, and other joys.

People come to Wicket 17 to enjoy cricket matches, experience the thrill of Live Casino, or spend time with friends on their favourite games. That enjoyment is the real goal — winning and losing are just part of it. When gaming starts feeling like a source of stress rather than fun, that's the time to seek help.

Online gaming in Bangladesh is growing rapidly, especially on mobile. With that growth comes the need for greater awareness around responsible gaming. Wicket 17 wants to play an active role in building that awareness — because a healthy gaming culture is good for all of us.

Keep in mind: Gaming is never a guaranteed source of income. Expecting regular profits from casino play or betting is not realistic — the house edge is always present.
02. Warning Signs — When Should You Be Concerned?

There are certain signs that gaming may be becoming a problem. If you notice these in yourself or someone close to you, don't ignore them.

Take a Break If You Notice These Signs
  • After a loss, you feel a strong urge to keep playing in order to win back what you've lost.
  • Spending more than your set gaming budget.
  • Spending more time gaming instead of being with family or friends.
  • Feeling irritable, restless, or angry when you can't game.
  • Skipping work, studies, or sleep to play.
  • You are lying to or hiding things from others about your gaming.
  • Playing with savings, borrowed money, or funds taken on credit.

If any of the signs above feel familiar, don't panic — take action. Acknowledging the problem is the first and most important step. Use Wicket 17's self-exclusion or cooling-off feature to take a break right now, and reach out to our support team if you need further help.

For a Loved One: If you think a family member may be struggling with a gaming problem, speak to them with empathy rather than anger. Seeking help is not a sign of weakness — it takes real courage.
03. Wicket 17 Protection Tools — Full Details

Wicket 17 offers five key responsible gaming tools, all accessible from your account settings at any time.

Set Deposit Limit
Set daily (max ৳10,000), weekly, or monthly limits. Reducing a limit takes effect immediately. Increasing one is possible but only after a 48-hour cooling period.
Settings > Limits
Self-Exclusion
Lock your account for 7 days, 30 days, 3 months, 6 months, or permanently. While an exclusion is active, logging in will not be possible under any circumstances.
Settings > Exclusion
Reality Check Timer
A pop-up notification will appear every 30 minutes, 1 hour, or 2 hours — summarising how long you've been playing and how much BDT you've spent.
Settings > Notifications
Cooling-Off Period
Take a temporary break from 24 hours up to 7 days. Lighter than self-exclusion — your account will reactivate automatically once the period ends.
Settings > Break
Gaming History & Reports
View your complete gaming history for any selected period — deposits, withdrawals, and a breakdown of wins and losses. The best way to stay informed.
Account > History
Support & Guidance
If you'd like to talk about gaming, join our live chat in Bangla. No judgement — just help. Available 24 hours a day.
Live Chat
04. Steps to Set a Deposit Limit or Exclusion

Using the protection tools at Wicket 17 is straightforward. Just follow the steps below.

1
Log in to the app or website
Using your registered mobile number or email Log In You can also use biometric login if it's enabled on your account.
2
Go to the Profile Menu
Click the profile icon in the top-right corner and select "Account Settings" or "Settings".
3
Go to the "Responsible Gaming" tab
Look for the "Responsible Gaming" tab in your settings — all the tools are available there in one place.
4
Choose Your Tool and Set It Up
For a deposit limit, enter the amount; for self-exclusion, select the duration. Click Confirm and it takes effect immediately.
5
You will receive a confirmation message
Once a setting is successfully activated, you'll receive a confirmation via SMS and email. If you run into any issues, reach out via live chat.
Direct Help: If you have trouble using any of the tools, just let us know via live chat — a support agent can set things up on your behalf.
05. Check Yourself — 5 Questions

Answer the questions below honestly and with yourself in mind. This isn't a test — it's simply a chance to understand yourself a little better.

1
How many times last month did you deposit more than your set budget?
0 times → Great. More than 2–3 times → Consider setting a deposit limit.
2
After a loss, have you made repeated deposits on the same day or the next to try to win it back?
No → You're good. Yes, multiple times → This is "chasing losses" — a warning sign to take seriously.
3
Has gaming interfered with your work, sleep, or time with family?
No → Good balance. Yes → Set a reality check timer.
4
Is gaming having a significant impact on your mood or mental state?
Minor, within normal limits → You're fine. Too much of an impact → consider a cooling-off period or self-exclusion.
5
Have you borrowed money for gaming or dipped into funds meant for essential expenses?
No → You're good. Yes → This is a serious warning sign. Contact support right away.
06. Protecting Minors

Wicket 17 is strictly for individuals aged 18 and above. Keeping minors away from gaming is our top priority, and it's something we never compromise on.

  • Date of birth is verified at registration — anyone under 18 will not be able to sign up.
  • Re-confirming age during KYC verification is mandatory.
  • If a parent contacts support regarding their minor child's account, immediate action will be taken.
  • Using parental control software on shared devices is strongly recommended.

A note to parents — if you suspect your child is using Wicket 17 or any other gaming platform, contact support immediately. We will handle the matter with complete confidentiality.

Parental Controls: Android and iOS both have built-in Family Sharing and Screen Time features that allow you to manage and restrict children's device usage.
07. Where Can You Get Help?

If you need professional help with gaming addiction beyond Wicket 17's support, the resources below may be useful. Reaching out takes courage.

Wicket 17 Support

Live Chat: Available 24/7 on the app or website · Email: support@wicket17.com · Languages: Bangla & English. Get help setting up responsible gaming tools.

Professional Support

For gaming addiction, seeking help from a mental health professional or counsellor is highly effective. Reach out to the mental health department at your nearest government hospital.

Remember — acknowledging a problem and seeking help is the smartest thing you can do. Wicket 17 is always here for you.

18+ Age Requirement
Spending Limit
Self-Exclusion
Reality Check
Fully in Bengali
24/7 Support

Frequently Asked Questions

Direct answers to common questions about Responsible Gaming and account management

Bonus wagering requirements can seem a bit confusing at first, but the math is actually straightforward. Say you receive a ৳1,000 bonus with a 10x wagering requirement — that means you need to place a total of 10 × ৳1,000 = ৳10,000 in bets before you can withdraw. Keep in mind this refers to total wager amount, not net wins or losses. If you bet ৳500 at a time, you'd complete the requirement in 20 rounds. Note that not all games contribute equally — slots typically count at 100%, while baccarat or blackjack may only count at 20–30%, meaning you'd need more rounds there. The exact terms for each bonus On the Bonus Page It's written in Bangla — reading it before claiming a bonus prevents confusion later. You can also see your current wagering progress under the "Bonus" tab in your account — showing how much has been wagered and how much remains.

Wicket 17 offers several ways to temporarily or permanently close your account — choose the option that suits your needs. For a short break, the easiest option is a cooling-off period: log in to the app or website, go to Settings > Responsible Gaming, and set a break of 24 hours to 7 days; your account will reactivate automatically once the period ends. For a longer break, use self-exclusion — 7 days, 30 days, 3 months, 6 months, or permanent — logging in will not be possible at all while the exclusion is active. To close your account permanently, use the Settings > Account > Close Account option, or let us know via live chat. Make sure to withdraw any remaining balance before closing your account. If you run into any issues with any of these options, just tell our live chat support team and they will complete the process on your behalf.

Play Safe, Play Happy

All Responsible Gaming tools on Wicket 17 are in your hands. Open a free account and enjoy the game on your own terms.

Starting from ৳100 via bKash · Zero transaction fees · Full support in Bangla · 18+

Register Log In
Terms & Conditions Privacy Policy FAQ
বাংলা