Wicket 17 Privacy Policy — Your Information With Us Top Priority

Wicket 17 is a licensed online betting and gaming platform serving users in Bangladesh and a number of other countries. We take our responsibility toward your personal information very seriously. This Privacy Policy clearly explains what data Wicket 17 collects, why it is used, and how it is kept secure.

We believe privacy is a fundamental right. That is why this policy has been written in plain, straightforward language rather than complex legal terms — so every user can truly understand what happens to their data.

By using Wicket 17, you are considered to have agreed to this policy. If you have any objections to any part of it or would like to know more, please reach out to our support team.

Wicket 17 only collects information that is necessary to provide its services — we do not ask for anything beyond that. The data we collect is explained by category below.

Regarding payment information, it is important to note that Wicket 17 never stores your bKash or Nagad PIN. Once a transaction is completed, only the transaction reference number and amount are recorded.

Wicket 17 uses your information only for specific, defined purposes. Each purpose is clearly outlined below — no ambiguity, no fine print.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• For KYC verification and fraud prevention.
• To provide customer support and resolve issues.
• To monitor platform security and detect suspicious activity.
• To personalize the experience based on user preferences.
• To meet legal and regulatory obligations.
• To send you relevant promotional messages, with your consent.

Before using your data for any purpose, we ensure that purpose is genuinely necessary and aligned with your interests. Selling or renting your profile to advertising companies is strictly against Wicket 17's non-negotiable policy.

Wicket 17 uses multiple layers of technical measures to protect your data — not merely to meet compliance requirements, but because we genuinely want to ensure your information stays secure.

• All data is stored with AES-256 encryption — both at rest and in transit.
• Server security is maintained through firewalls, intrusion detection systems, and regular security audits.
• Access to your data is restricted to authorized staff only — and strictly on a need-to-know basis.
• Regular backups and a disaster recovery plan are actively maintained.
• Payment information is processed in compliance with PCI-DSS standards.

In the event of a data security incident that affects your information, Wicket 17 will notify you and the relevant authorities within the required timeframe, in accordance with international regulations.

Not sharing your data externally is a core principle at Wicket 17. That said, in certain specific situations, sharing a limited amount of information may be unavoidable. Those situations are clearly outlined below.

• Payment Processor: Minimal information is shared with payment partners such as bKash and Nagad solely to process transactions.
• Legal Obligation: Information may be required to be disclosed in response to a court order or a lawful request from a government authority.
• Security Investigation: In cooperation with relevant authorities during investigations into money laundering or fraud.
• Service Provider: Server hosting and technology partners may only access data to the extent necessary to provide their services.

Beyond the above, Wicket 17 never sells, rents, or shares your data for advertising purposes. Third-party service providers are also contractually bound to uphold Wicket 17's privacy standards.

Cookies are small files stored in your browser that help Wicket 17 remember your preferences and session details. Wicket 17 uses several types of cookies.

• Essential Cookies: For login sessions, balance information, and security — the platform cannot function without these.
• Functional Cookies: To remember your language preference, theme settings, and account preferences.
• Analytics Cookies: To understand which features are used most — without collecting any personally identifiable information.
• Security cookies: To detect fraudulent logins and bot activity.

Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may affect the functionality of some platform features. In the app, cookies can be managed under Settings > Privacy.

Wicket 17 believes your data belongs to you — we only use it temporarily to deliver our services. Based on that principle, the rights granted to you are outlined in the cards below.

Wicket 17's services are strictly for individuals aged 18 and above. Minors are prohibited from opening or using an account, and Wicket 17 makes absolutely no exceptions on this matter.

• Date of birth is verified at registration — if a user is found to be under 18, the registration is rejected.
• Age verification is mandatory as part of the KYC process.
• If a minor has accidentally created an account, parents or guardians should contact support immediately — the account will be closed and all data removed.
• We do not knowingly collect information from minors — if identified, it is deleted immediately.

Upon request, Wicket 17 can provide parents with guidance on parental controls. Responsible Gaming You can find more information about this on the page.

Wicket 17 does not retain data longer than necessary. A specific retention period is defined for each category of information.

• Data for active accounts is retained for the full duration the account remains open.
• After account closure, financial transaction records are retained for up to 5 years in accordance with international anti-money laundering regulations.
• KYC documents are retained for a maximum of 3 years after account closure — then securely deleted.
• Customer support conversations are retained for up to 1 year — to help us improve service quality.
• Analytics data may be retained long-term in anonymised form — where identifying any individual is not possible.

Wicket 17 may update this Privacy Policy from time to time — to keep pace with changes in technology, law, or our services. The date of each update is clearly displayed at the top of the page.

For significant changes:

• A notification will be sent to your registered email address.
• You will be notified via a pop-up message the next time you log in to the app.
• You will be notified at least 7 days before any changes take effect.

For any questions about this policy or your personal data, contact Wicket 17 directly. Our support team is ready to address your concerns in Bengali.